Support & Information
Domains & Nameservers
- How do I setup private nameservers?
- What are your nameservers? Where can I find them?
- Why dot.tk does not allow to use our private label nameservers?
- Can I/my clients use other free domain providers like *.cz.cc and others
- What is YouHosting server IP address for ResellerClub API access?
- How can I set the nameservers that my clients should use?
- Where can my clients register and manage registered / transferred domains?
- Where can I find my EPP code?
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VIP / SuperVIP Upgrades
- For how long will free VIP upgrade be active?
- My referral still shows as pending (more than 30 days passed)
- Can VIP resellers have more master domains added?
- What is `Signed contract` under VIP upgrade features?
- I have SuperVIP how can I escalate tickets?
Integration & Customization
- How to integrate Youhosting with WHMCS or any other billing system/script?
- How can I place ads on top of every site and not footer?
- Can I create a custom client sign up form?
- Can I add domain lookup/selection form on my website?
- Can I add custom fields to client signup form / profile?
- How can user choose the hosting plan on my website?
- Automated emails are being sent from my personal email, is there a way I can change it?
- Why scripts like Joomla on some websites do not display my set CMS footer code?
- Why are no hosting plans visible when creating a new account?
- Why my set CMS ads/footer links are not displayed in some CMS?
- Can I disable the helpdesk, news or knowledgebase links form client control panel?
- I cannot see all labels in translations that are in control panel. I still get some English texts even I everything.
- What are the limits of free account?
- Do you have some API for Youhosting?
- You suspended my client. What is next? Can I reactivate it?
- How many hosting plans can I create?
- 404 error page redirect is not working
- Can you add simplescripts/softaculous/fantastico to Youhosting?
- How can I change master domain account hosting plan?
- How can I cancel all my client inactive accounts?
- How to stop canceling inactive websites?
- Is it possible to add "host for post" feature fro my clients?
Managing Clients & Accounts
- Is it possible to switch to free plan (instead of suspending) if paid plan expires and user does not renew it on time?
- How exactly do add-on domains work here?
- How can I use other domain registrars besides ResellerClub?
- Why can't I connect by SSH?
- I got error that I have exceeded my disk quota
- Can I disable ads for certain domains only?
- Is it possible to transfer account ownership to another client?
- How do I remove `Protected` records from DNS zone manager?
- Why software auto install fails?
- How do I change password for client control panel (client area)?
- IP blocked from registration
- Client gets error `domain is already registered` but I do not find it anywhere
- Can I offer reseller accounts with features like on YouHosting?
- Why I cannot host host .cz.cc?
- My client started to see blank/white page instead of website content
- Client gets error: Unable to select the server. Please try again later.
- How to change invoice currency?
Master Domains & Accounts
- How can I delete master domain?
- Can I choose to host my master domain with other hosting provider? What will happen with subdomains?
- Why was my account suspended?
- When adding master domain I get error: domain "xxxx.xx.xx" is not valid
- Can I have master domain pointed to other company nameservers and still use your services?
- How do I change FTP password for my master account?
- How can I set another master domain?