Support & Information
Is it possible to switch to free plan (instead of suspending) if paid plan expires and user does not renew it on time?
Unfortunately it is not possible to change paid hosting plan to free hosting plan in case paid hosting plan upgrade expires and your user does not renew it. The reason for that is because some YouHosting members only sell paid hosting plans and it is not possible for them to switch to free plans as they simply do not have any free plans.
However you can downgrade hosting plan to free upon client request and it will not be suspended.